Terms and Conditions

Last updated: 24 January 2026

1. General Information

These Terms and Conditions govern the use of the Creations by Kristine® online store. By accessing and shopping on this website, you agree to be bound by these terms. Creations by Kristine® is a registered trademark in the United Kingdom.

2. Handmade and Custom-Made Products

All items available in our store are handmade from scratch using carefully selected, high-quality materials. Products can be personalised based on the specific options provided on each individual product page.

3. Ordering Process

By placing an order through our website, you confirm that all information provided is accurate, current, and complete. Your order constitutes an offer to purchase, which is deemed accepted and binding only once you receive a formal order confirmation via email.

4. Personalised & Custom Items – Returns Policy

In accordance with UK consumer laws regarding bespoke items, custom-made and personalised products cannot be returned, refunded, or exchanged. This is because these items are crafted specifically to your unique requirements. Exception: Returns are only accepted if the product arrives damaged, has a manufacturing defect, or does not match the specifications of your approved order.

5. Pricing and Payments

All prices are displayed on the website and are subject to change without prior notice. Payments are processed securely at checkout via WooCommerce, PayPal, and other major UK payment methods.

6. Delivery and Shipping

Our total delivery time consists of two parts: the processing/handcrafting time required to make your item, plus the actual transit time via the courier. Estimated delivery frames will be clearly communicated before you complete your purchase.

7. Intellectual Property Rights

All content on this website—including text, product images, graphics, and original designs—remains the exclusive intellectual property of Creations by Kristine®. No content may be copied, reproduced, or used without our prior written consent.

8. Limitation of Liability

Creations by Kristine® cannot be held liable for any shipping delays caused by external factors beyond our control, including courier disruptions, industrial action, or events of force majeure. Furthermore, we accept no liability for any damage resulting from the improper use or handling of our products.

9. Amendments to Terms

We reserve the right to update or modify these Terms and Conditions at any time to reflect business changes or legal updates. The most current version will always be published directly on this page.

10. Contact Us

If you have any questions regarding your order, custom changes, or these terms, please get in touch with us using the contact form available on our website.