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Frequently Asked Questions (FAQ)
Please take a moment to look through our FAQs before sending a message, as your question might already be answered here.
What are the shipping costs for online orders?
Delivery costs are calculated and clearly displayed at the checkout page. These charges vary depending on the delivery address, parcel size, and the shipping method you select.
What payment methods do you accept?
Shopping with us is completely secure. We accept a wide range of trusted UK payment options at checkout, including Debit/Credit Cards (Visa, MasterCard), Apple Pay, Google Pay, and PayPal.
How long will it take for my order to arrive?
Delivery times vary depending on the type of item you order. Because our products are handcrafted from scratch and personalised, they require dedicated production and processing time. Shipping transit times are added to this production period. Estimated delivery frames will always be communicated to you before you complete your checkout.
Is it safe to shop online here? Is my data protected?
Yes, absolutely. Shopping in our boutique is entirely safe. Your personal data is fully protected via secure, encrypted connections (SSL), and all payment transactions are processed through certified, industry-standard checkout platforms.
What happens after I place an order?
Once your order is successfully placed, you will receive an automatic order confirmation email. Your order is then passed directly to our studio, where your items are lovingly handmade and personalised according to your exact specifications before being carefully packaged for delivery.
Will I receive an invoice for my purchase?
Yes, a digital invoice is automatically generated for every order. This will be sent directly to the email address you provide during checkout.